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Privacy Policy

A legal disclaimer

Carvera ("we", "us", "our") operates the website carvera.in ("Site"). This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors and customers ("you", "Buyer") who interact with our Site, including through product inquiry/lead forms.

By using our Site or submitting your information through any form on it, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information you provide directly:

  • Name, email address, phone number, and company name (where applicable)

  • Shipping/billing address and country

  • Product inquiry details, including the specific product page you were viewing when you submitted an inquiry

  • Any additional details you include in your message (e.g., quantity required, customization requests)

1.2 Information collected automatically:

  • IP address, browser type, device information

  • Pages visited, time spent on Site, referral source

  • Cookies and similar tracking technologies (see Clause 5)

1.3 Information from third parties:

  • Payment confirmation details from payment processors (we do not store full card or bank details)

  • Shipping/logistics updates from freight forwarders or couriers
     

2. How We Use Your Information

We use the information collected to:

  • Respond to product inquiries and prepare quotations

  • Identify which product a lead/inquiry relates to, so we can follow up accurately

  • Process and fulfil orders, including invoicing, production, and shipping

  • Communicate order status, payment reminders, and shipping updates

  • Improve our Site, products, and customer service

  • Comply with legal, tax, and export/customs documentation requirements

  • Send occasional marketing communications, where you have opted in (you may unsubscribe at any time)
     

3. Legal Basis & Compliance

Carvera processes personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the Digital Personal Data Protection Act, 2023 (India).

For visitors from the European Economic Area (EEA) or United Kingdom, we process data based on your consent, our legitimate business interest in responding to inquiries, and/or the necessity of processing to perform a contract with you (i.e., fulfilling your order), in line with the General Data Protection Regulation (GDPR).
 

4. Sharing of Information

We do not sell your personal information. We may share it with:

  • Service providers: payment gateways, freight forwarders/shipping lines, customs agents, email/CRM platforms (e.g., Wix), strictly to fulfil your order or inquiry

  • Legal/regulatory authorities: where required for export documentation, customs, tax, or legal compliance

  • Business transfer: in the event of a merger, acquisition, or sale of business assets

We require all third parties to respect the security of your data and treat it in accordance with applicable law.
 

5. Cookies & Tracking

Our Site uses cookies and similar technologies (via our website platform, Wix) to:

  • Remember your preferences

  • Analyse Site traffic and usage patterns

  • Improve form functionality, including linking inquiries to the product page you viewed

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